All orders are processed within 1 to 5 business days (excluding holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

​

Potential delays may exist due to a high volume of orders or postal service problems that are outside of our control.

​

Domestic Shipping Rates and Estimates

We offer free shipping to the United States. 

​

Shipping times range from 2 - 10 business days depending on mailing carrier and your location.

​

International Shipping

We currently do not offer international shipping.

​

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours after shipping confirmation for the tracking information to become available. 

​

If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at orders@phantomdunes.com with your name and order number, and we will look into it for you.

​

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

Please see our full Return Policy for details.